Freshdesk Connection

See the Connector Marketplace topic. Please request your administrator to start a trial or subscribe to the Premium Freshdesk connector.

This topic describes how to authenticate to Freshdesk and configure any necessary connection properties in the Freshdesk connection connector.

Connection Configuration #

Each connection property available in the Freshdesk connector is explained below.

Connection Name #

The name of the connection to be created should be provided. This is the name that will display on the list of available connections.

Domain #

Domain is used for accessing your Freshdesk account.

Example: In your URL: https://{domainValue}.freshdesk.com, thus connection string should be:

Domain=domainValue

API Key #

The API key used for accessing your Freshdesk account.

The API key can be found in Freshdesk by going to Profile Settings -> API Key.

Advanced Configuration #

This section contains advanced configuration parameters.

Include Custom Objects #

Whether to include custom objects or not.

If set to TRUE, the custom objects are retrieved.

Add Configuration: Additional properties can be added using this option as key-value pairs.

After entering all the details, click on the TEST button.

If the connection service identification and authentication details are provided correctly, a success message stating “connection available” is generated.

Click on the CREATE button to save the changes.

If the details are incorrect or the server is down, you will get a message “Connection unavailable”.