Oracle Service Cloud Connection

See the Connector Marketplace topic. Please request your administrator to start a trial or subscribe to the Premium Oracle Service Cloud connector.

Oracle Service Cloud is a cloud-based customer service and support platform ensuring personalized and efficient customer interactions.

This topic describes how to authenticate to Oracle Service Cloud and configure any necessary connection properties in the Oracle Service Cloud connection connector.

Prerequisites #

Connecting to Oracle Service Cloud

You must set the following to authenticate to Oracle Service Cloud:

• Url: The Url of the account to connect to.

• User: The username of the authenticating account.

• Password: The password of the authenticating account.

Connection Configuration #

Each connection property available in the Oracle Service Cloud connector is explained below.

Connection Name #

The name of the connection to be created should be provided. This is the name that will display on the list of available connections.

URL #

The Url of the account to connect to.

User #

The Oracle Service Cloud user account used to authenticate.

Password #

The password used to authenticate the user.

Enable SSL #

Option for creating the connection with SSL enabled.

Upload Keystore File #

Option to upload keystore file.

Advanced Configurations #

This section contains additional configuration parameters.

Include analytics report results #

Whether or not the AnalyticsReportResults views are included.

Include custom fields #

A boolean indicating if you would like to include custom fields in the column listing.

Include custom objects #

Whether or not to include the Custom Objects.

Add Configuration: Additional properties can be added using this option as key-value pairs.

After entering all the details, click on the TEST button.

If the connection service identification and authentication details are provided correctly, a success message stating “connection available” is generated.

Click on the CREATE button to save the changes.

If the details are incorrect or the server is down, you will get a message “Connection unavailable”.