SAP Hybris C4C Connection

See the Connector Marketplace topic. Please request your administrator to start a trial or subscribe to the Premium SAP Hybris C4C connector.

SAP Hybris C4C delivers exceptional customer experiences, aligning with SAP’s focus on comprehensive customer engagement solutions.

This topic describes how to authenticate to SAP Hybris C4C and configure any necessary connection properties in the SAP Hybris C4C connection connector.

Connection Configuration #

Each connection property available in the SAP Hybris C4C connector is explained below.

Connection Name #

The name of the connection to be created should be provided. This is the name that will display on the list of available connections.

Auth Scheme #

The type of authentication to use when connecting to SAP Cloud for Customer.

• Basic: Set this to perform basic authentication.

• AzureAD: Set this to use AzureAD SSO authentication..

URL #

The SAP Cloud for Customer url to connect to. Use this to override the default service of c4codata.

Tenant #

The SAP Cloud for Customer tenant a connection should be established to.

The SAP Cloud for Customer tenant is part of your subscription. For instance, tenantname.crm.ondemand.com. Please include the full domain name as some tenants may not necessarily be on crm.ondemand.com.

Use Custom Service #

Indicates if the custom SAP Cloud for Customer OData service should be used.

The customs SAP Cloud for Customer OData service must be manually configured in SAP Cloud for Customer. It allows integration of custom objects with the default ones. If you are not sure, leave this connection property set to false.

SSO Properties #

Additional properties required to connect to the identity provider in a semicolon-separated list.

User #

The SAP Cloud for Customer user account used to authenticate.

Password #

The password used to authenticate the user.

Client ID #

The client Id assigned when you register your application with an OAuth authorization server.

Client Secret #

The client secret assigned when you register your application with an OAuth authorization server.

Access Token #

The access token for connecting using OAuth.

Use Client Side Paging #

Whether or not the connector should use client side paging.

Some sources do not support server side paging. In these cases, set Use Client Side Paging to true. Otherwise, leave it as false. Setting UseClientSidePaging to true on a source that already supports paging can cause incomplete results.

Enable SSL #

Option for creating the connection with SSL enabled.

Upload Keystore File #

Option to upload keystore file.

Add Configuration: Additional properties can be added using this option as key-value pairs.

After entering all the details, click on the TEST button.

If the connection service identification and authentication details are provided correctly, a success message stating “connection available” is generated.

Click on the CREATE button to save the changes.

If the details are incorrect or the server is down, you will get a message “Connection unavailable”.