Zendesk Connection

See the Connector Marketplace topic. Please request your administrator to start a trial or subscribe to the Premium Zendesk connector.

Zendesk is a customer service platform that provides ticketing, self-service options, and customer engagement tools for businesses.

This topic describes how to authenticate to Zendesk and configure any necessary connection properties in the Zendesk connection connector.

Connection Configuration #

Each connection property available in the Zendesk connector is explained below.

Connection Name #

The name of the connection to be created should be provided. This is the name that will display on the list of available connections.

Auth Scheme #

Whether to connect to Zendesk with User/(Password/APIToken), or OAuth.

Possible Values:

• Basic: Set this to use Basic user/Password authentication. Preference is given to Password over APIToken for authentication.

• OAuth: Set this to perform OAuth authentication.

• APIToken: Set this to use Basic user/APIToken authentication.

URL #

The URL is your Zendesk Support URL; for example, https://{subdomain}.zendesk.com.

User #

The Zendesk user account used to authenticate.

Password #

The password used to authenticate the user.

API Token #

API token of the currently authenticated user.

Client ID #

The client Id assigned when you register your application with an OAuth authorization server.

Client Secret #

The client secret assigned when you register your application with an OAuth authorization server.

Access Token #

The access token for connecting using OAuth.

Refresh Token #

The OAuth refresh token for the corresponding OAuth access token.

Enable SSL #

Option for creating the connection with SSL enabled.

Upload Keystore File #

Option to upload keystore file.

Add Configuration: Additional properties can be added using this option as key-value pairs.

After entering all the details, click on the TEST button.

If the connection service identification and authentication details are provided correctly, a success message stating “connection available” is generated.

Click on the CREATE button to save the changes.

If the details are incorrect or the server is down, you will get a message “Connection unavailable”.